Where Do Car Dealerships Go Wrong With Their Customer Relationships? (And What Can Be Done About It?)

Auto dealerships have always had something of a bad reputation. They’re the original home of pushy sales. And if they’re selling second-hand cars, they’re also the original home of bad products. Even as kids we were told that car salespeople can’t be trusted. In Roald Dahl’s classic, Matilda, Matilda’s father… Continue reading